Shipping Policy

Processing Times

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We offer the following shipping options:

  • Standard Shipping: [2–5 business days]

  • Express Shipping: [1–3 business days]

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Domestic Shipping

We currently ship to addresses within Switzerland.

International Shipping

• We offer international shipping to select countries.

• Shipping charges and available options will be displayed at checkout.

• Note: Your order may be subject to import duties, taxes, and customs fees, which are not included in our shipping rates and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If you experience an issue, please contact the shipping carrier directly. However, you may also reach out to us at [your email], and we will assist you in filing a claim.

Contact Us

If you have any questions about our shipping policy, please contact us at:
📧 ahmad.abualrus@palestinianessence.com